Terms & Conditions

Please read the following Terms and Conditions carefully. By securing an appointment with Mamacita Lounge, you acknowledge and agree to abide by all policies detailed below. These terms are established to ensure operational efficiency, protect service integrity, and maintain a high standard of professional service for all clients.

I. Booking, Deposit & Financial Policy

1. Downpayment & Confirmation: A mandatory, non-negotiable downpayment of Rs500 is required at the time of booking to secure your time slot. Your appointment is not considered confirmed until this downpayment has been processed.

2. Non-Refundable Policy: All downpayments are strictly NON-REFUNDABLE. This fee covers the administrative cost of securing your specific time slot and compensating the salon for potential loss of revenue if that slot is not fulfilled.

3. Advance Booking: Clients may book appointments for any available date up to twelve (12) months in advance.

II. Rescheduling & Cancellation

1. Minimum 24-Hour Notice: To initiate any modification or cancellation, you must provide at least 24 hours’ advance notification. Failure to provide this notice will result in immediate forfeiture of the Rs500 downpayment, and the client may be charged a Late Cancellation Fee up to 100% of the scheduled service price.

2. Deposit Rescheduling Validity (30-Day Limit): If you cancel or reschedule with the required 24-hour notice, your Rs500 downpayment can be applied to a single future appointment. This deposit credit is only valid for thirty (30) calendar days from the date of the original appointment cancellation. If the client fails to secure a new booking within this period, the deposit is forfeited.

III. Punctuality & Late Fees

1. Late Arrival Fee: Arriving late will result in an additional charge of Rs500 for every 30 minutes of delay, beginning from the original scheduled appointment time.

2. Right to Refuse Service: If a client arrives more than 30 minutes late, the service provider reserves the right to deem the appointment a “No-Show.” In this event, service will be refused, the downpayment will be forfeited, and the client may be charged the full remaining cost of the scheduled service.

IV. Client Preparation

1. Clean Hair Requirement: Clients must arrive with their hair clean, washed, and completely dry. Avoid heavy oils or products before your appointment.

2. Breach of Preparation: If a client arrives with hair not properly prepared, the salon reserves the right to charge an additional preparation fee, or refuse the service outright. In the event of refusal due to improper preparation, the Rs500 downpayment will be forfeited.

3. Guest Policy: We maintain a strict one-guest policy per client. Clients arriving with excessive guests may have their service refused, resulting in forfeiture of the downpayment.

V. Limitation of Salon Liability

1. Force Majeure: Mamacita Lounge shall not be held liable for failure or delay in service performance resulting from causes beyond its reasonable control (severe weather, power failure, equipment malfunction, serious staff illness). In such rare instances, the client’s deposit will be credited toward a future appointment, but no cash refund will be issued.

2. Client Responsibility: The quality and duration of service are dependent upon the client’s adherence to all preparation and punctuality requirements. Any negative outcome arising from the client’s failure to adhere to these T&Cs is the sole responsibility of the client.